Terms & Conditions

Acceptance of terms

These terms and conditions govern all supply of goods and services ("products") by JollyBikes Ltd. ("we, "us") to you, the purchaser of goods and services from us, including your use of the website at www.jollybikes.co.nz ("the website"). They are effective from 16th October 2024 and will replace all earlier JollyBikes terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

To make a purchase from our online shop you must be 18 years of age or over.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

Availability and supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.

Delivery and delivery charges

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We only deliver to New Zealand street addresses. The cost of delivery will be confirmed by s JollyBikes staff member on receipt of your order.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.

Pricing

All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment options

We accept the following credit cards:

Visa, MasterCard

We also accept payment from your PayPal account if you have one.

Credit Card Security

All payments are processed via Stripe and are subject to their terms and conditions which can be found here: https://stripe.com/nz/legal/ssa.

Shipping and delivery

Shipping Policy

Thank you for choosing JollyBikes for your cycling needs. We strive to provide you with the best products and services possible. Below you will find our shipping policy to ensure a smooth and satisfactory shopping experience.

Shipping Zones: We currently ship within New Zealand only. Unfortunately, we do not offer international shipping at this time.

Shipping Methods and Timelines: We offer the following shipping methods:

1. Standard Shipping: Orders are typically processed within 1-2 business days and delivered within 3-5 business days.
2. Express Shipping: For those who need their items sooner, we offer express shipping with delivery within 1-2 business days. Orders must be placed before 3pm for same-day processing.

Shipping Rates: Shipping rates are calculated based on the weight and dimensions of your order, as well as your location within New Zealand. Shipping costs will be displayed at checkout before you finalize your purchase.

Order Tracking: Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery through our website or the courier company's website.

Delivery Address: Please ensure that the delivery address provided is accurate and complete. We are not responsible for orders that are delayed or lost due to incorrect address information provided by the customer.

Delivery Issues: In the rare event that your order is delayed, lost, or damaged during transit, please contact our customer service team as soon as possible. We will work with you and the shipping carrier to resolve the issue and ensure your satisfaction.

Holiday Shipping: During peak holiday seasons, such as Christmas and New Year, shipping times may be longer than usual due to increased demand and carrier delays. We recommend placing your orders early to ensure timely delivery.

Returns and Exchanges: Please refer to our Returns and Exchanges Policy for information on returning or exchanging items purchased from JollyBikes.

Contact Us: If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team at office@jollybikes.co.nz or +64 7 867 9026. We are here to assist you and ensure that your shopping experience with us is a positive one.

Policy Updates: We reserve the right to update or modify our shipping policy at any time without prior notice. Please check this page periodically for any changes or updates.

Thank you for shopping with JollyBikes! We appreciate your business and look forward to serving you again in the future.

Returns

At JollyBikes, we are committed to ensuring your satisfaction with every purchase. Please read the following returns policy carefully, which outlines your rights and responsibilities when returning items purchased from our retail store.

Applicable Consumer Laws: Our returns policy adheres to the consumer protection laws in New Zealand, including the Fair Trading Act 1986 and the Consumer Guarantees Act 1993. These laws ensure that your rights as a consumer are protected when purchasing goods from us. For more information on your rights as a consumer, please visit Consumer Protection New Zealand.

No Change of Mind Refunds: We do not offer refunds for change of mind. Please consider your purchase carefully and ensure that the item meets your requirements before completing your order. This policy is in line with New Zealand consumer laws and helps us maintain competitive pricing for all customers.

Manufacturer's Warranty: Specific products, such as bikes, are covered by and subject to the manufacturer's warranty. If you encounter any issues with a product covered by a manufacturer's warranty, please contact us immediately, and we will assist you in initiating the warranty claim process. Please note that warranty terms and conditions may vary depending on the manufacturer.

Faulty or Damaged Items: If you receive a faulty or damaged item, please contact our customer service team within 2 days of receiving your order. We will provide instructions on how to return the item for a replacement or refund, in accordance with your rights under the Consumer Guarantees Act 1993. Please note that proof of purchase may be required for all returns.

Return Process: To initiate a return, please contact our customer service team at [contact email] or [phone number] to obtain a return authorization (RA) number. Items returned without an RA number may not be accepted. Please ensure that the item is returned in its original condition, including any packaging, tags, and accessories. We reserve the right to refuse returns that do not meet these criteria. Return shipping costs are the responsibility of the customer, unless the item is being returned due to a fault or damage covered by the Consumer Guarantees Act 1993. Once we receive the returned item and verify its condition, we will process your refund or replacement as quickly as possible.

Contact Us: If you have any questions or concerns regarding our returns policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with us is a positive one.

Thank you for choosing JollyBikes. We appreciate your business and look forward to serving you again in the future.

Liability Limitation

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.


To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.

Applicable law and jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of {New Zealand or insert your country here}. The Courts of {New Zealand or insert your country here} shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.

Privacy policy and Confidentiality

Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at https://www.jollybikes.co.nz/terms-and-conditions/.

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.